Luxury Worldwide Service
Founded in 2015, Luxury Worldwide Service is a members-only lifestyle concierge reserved for the most discerning travelers. Our dedicated lifestyle managers are committed to delivering exceptional service by attending to every aspect of our members daily needs and fulfilling their dreams no matter how big or small.
Job Description:
As a part of this new position, you would be responsible for handling luxury lifestyle requests from our members, ensuring the highest level of client experience, building trusted relationships with high-profile international clients, and developing new partnerships globally while working closely with our global network of partners.
Responsibilities:
- Assist valuable Members in day-to-day lifestyle needs such as bespoke travel, restaurant reservations, hotel bookings, chauffeurs, and tickets, accessing sold-out events, sourcing limited edition items, and organizing once-in-a-lifetime experiences
- Reactively handling all incoming luxury lifestyle requests from Members and providing quality suggestions at all times, which exceed members expectations
- Ensure that the highest level of client experience is delivered
- Building trusted relationships with international high-profile clients
- Able to anticipate client needs and deliver intuitive and highly personalized recommendations
- Shows an understanding of HNW & UHNW lifestyles and expectations
- Update data and requests on the CRM system
- Developing partnerships in multiple luxury industries (e.g., hotels, private aviation, luxury villas, restaurants, and many more) and negotiating the best rates and benefits for our members
Requirements:
- Work background in any of the following sectors: Personal Assistant, Customer Service, Guest Relations, Luxury Travel and Leisure, Hospitality
- Excellent communication skills with specific experience in communicating with HNW and UHNW clientele
- Excellent knowledge of international travel destinations and luxury services/products
- Experienced in dealing with confidential information using discretion at all times
- Hospitality industry experience is a considerable asset
Candidate Profile:
- Fluent in English, Russian, and French (verbal and written); additional proficiency will be a plus
- Able to prioritize work, meet deadlines, make decisions, and communicate effectively under pressure
- Proactive, friendly, and courteous at all times
- Ability to cope with stress and last-minute requests
- Able to react and adapt quickly to new requirements and processes
- Highly motivated and dedicated individual
Our Offer:
- Full remote with occasional required visits to meetings and events
- Corporate travel opportunities with a personal travel allowance
- Networking opportunities at events and through the company's network
- 30 holiday days per year (exclusive of national holidays and your birthday)
