Job Description
Overview:
We are seeking a highly skilled and personable Lighting Showroom Executive to join our team. This position plays a pivotal role in delivering technical tours, training new and existing employees, addressing client inquiries, and organizing seminars and events. The ideal candidate will have a robust understanding of lighting technologies, excellent communication skills, and a passion for educating others.
Key Responsibilities:
1. Conducting Showroom Tours:
Lead detailed and engaging tours of the showroom for various visitors, including potential clients, industry professionals, and other stakeholders.
Provide comprehensive explanations of the technical specifications, features, and advantages of lighting products.
Tailor tours to the specific interests and needs of different visitor groups, ensuring a personalized experience.
Demonstrate practical applications of lighting solutions in various settings and use cases.
2. Employee Training and Development:
Develop, implement, and maintain a thorough training program for new showroom employees, covering product knowledge, showroom operations, customer service, and sales techniques.
Conduct ongoing training sessions for current employees to keep them updated on new products, technologies, and industry trends.
Create training materials, manuals, and resources to support employee learning and development.
Monitor and evaluate the effectiveness of training programs, providing feedback and making adjustments as necessary.
3. Client Support and Communication:
Respond promptly and accurately to client inquiries and technical questions received through email, phone, or in-person visits.
Provide detailed and informative responses to help clients understand and choose the right lighting solutions.
Maintain detailed records of client interactions and follow up on unresolved issues to ensure client satisfaction.
Work closely with the sales and technical teams to resolve complex client issues and provide tailored solutions.
4. Seminars and Events:
Plan, organize, and conduct seminars, workshops, and other events to promote lighting products and educate clients and industry professionals.
Collaborate with the marketing team to develop promotional strategies and materials for events.
Serve as the main presenter or facilitator during events, delivering engaging and informative presentations.
Gather and analyze feedback from event participants to measure success and identify areas for improvement.
5. Showroom Maintenance and Improvement:
Ensure the showroom is always presentable, well-organized, and stocked with the latest products and displays.
Collaborate with the showroom manager to update and enhance product displays and information.
Stay informed about competitor showrooms and products to maintain a competitive edge.
Desired Candidate Profile
Profile:
Education : Bachelor s degree in a related field (e.g., Engineering, Interior Design, Architecture) or equivalent experience.
Experience : A minimum of 2 5 years of experience in the lighting industry, customer service, or sales. Experience in training or educational roles is highly desirable.
Technical Skills : Strong understanding of lighting technologies, products, and applications. Ability to explain complex technical concepts in a clear and accessible manner.
Communication Skills : Excellent verbal and written communication skills. Proficient in public speaking and presentation.
Customer Service : Demonstrated ability to provide exceptional customer service and resolve client issues effectively.
Organizational Skills : Strong organizational and project management skills. Ability to handle multiple tasks and prioritize effectively.
Interpersonal Skills : Strong interpersonal skills with the ability to work well with diverse teams and clients.
Technology Proficiency : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
