Company profile:
Magic online is the online division of Magic Travels, an independent & family-owned multi-destination DMC established in 1985.
Magic Online was born in 2020 as a worldwide supplier willing to distribute accommodation & services to clients all over the world using one of the most advanced technologies in the market. Our DNA is to be a different and innovative online DMC, with the philosophy to provide high quality products for each of our clients.
About the Role:
We are pleased to announce open positions for Loading Team Agents to join us at Magic online.
As a Loading Team Agent, your effectiveness will rely on your meticulous attention to detail, capacity to work independently, and commitment to following established protocols to ensure seamless and accurate data loading.
Key Responsibilities:
- Maintain contractual records and documentation such as receipt and control of all contract
- correspondence, contractual changes, status reports and other documents for all hotels and ensure
- this information correctly reflected in the system
- To enter new supplier contracts and amend existing ones into the company database systems.
- Ensure highest level of accuracy of entry by undertaking a self-check of work entered with the
- aim to achieve a zero error rate.
- Ensure that all turnaround times are met as per department SLA.
- Raise queries for any contract details that appear incorrect or do not follow agreed processes
- and procedures.
- To be in contact with internal Contract Managers by voice or email communication as necessary to resolve all contract related queries.
- Assist supplier partners with any requests in a timely manner and a polite and professional
- manner.
- Complete all work-related tasks as allocated by Team Leader or Department Manager.
- Assist other departments with questions or queries related to supplier contracts.
- Accurately complete any reports as required across the department.
- To offer general support to other team members and to other departments if needed.
- Customer access management in coordination with the Sales Department
Required Skills and qualifications:
- Experience working in a data entry/administration environment
- Excellent written and verbal communication skills in English
- Detail-orientation and problem-solving skills
- A solid working knowledge of Microsoft Word, Excel and Outlook.
If you feel you are the candidate we are looking for and you are interested in the role, we invite you to apply for the opportunity.
