Elite Talent Hub LTD specializes in permanent staffing solutions for clients worldwide.
Our client is a pioneering technology leader, driving innovation in motion industries. They keep the world turning while saving energy every day. Their motors and drives are an integral part of everyone's lives, writing the future of smart motion.
Local Division Manager, Motion Services Al Khoba
r
Your responsibiliti
- esAbides with Safety and Integrity Guidelines with zero toleranc
- e.Proper service market sizing and channels to market definition in Saudi Arabia and allocated markets, if an
- y.Interpret the division's service strategy and translate the expectations of the division and business area into activities driven by the service teams to deliver growth ambitio
- n.Drive overall service business performance locally with a focus on profitable, timely & and best-in-class execution in the country and allocated market
- s.Follow Service Division strategy - manage all strategic and operational aspects of the business, including full profit and loss responsibility for the local service division in collaboration with the local Motion Manager as well as all stakeholders in the MO organizatio
- n.Lead the service execution plans and operational activities in the local front to ensure best-in-class customer servic
- e.Builds sustainable customer relationships to ensure expanding our MO customers network, superior customer experience, customer satisfaction, retaining and growing existing customers together with Sales. Supports Sales resources in customer meetings. Leads consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS
- ).Support implementation by LSU in full alignment with Local Motion Manager, productize Service offering and invest in Service Sales to increase market share and expand market penetratio
- n.Support the optimum Go-To-Market strategy in full alignment and collaboration with the Local Motion Manager to ensure MO is well positioned in the local markets to win and operate efficientl
- y.Formulates local service strategy and drives service growth locally in allocated markets. Leads the Service organization and is responsible for the P&L to achieve performance targets. Ensures optimized utilization of service resources up to standards to ensure high-performing service organizatio
- n.Lead the implementation of the Service strategy as a member of the local management team in MO Business Area in a very collaborative manner and in alignment with the Local Motion Manage
- r.Ensures improvement and growth plans are implemented consistently in the Service organization through collaboration with all stakeholders in MO and in full alignment with the Local Motion Manager as well as the Global Service Organizatio
- n.Develop a priorities map to localize the global strategy in coordination with Local Motion Manager to ensure business continuity and growt
- h.Spearhead market intelligence activities to uniquely position MO as the partner of choice for service so we gain additional market share and got differentiated against competitio
- n.Support Sales resources in customer meetings. Support Front End in sales activities with the engagement of service engineers in lead generatio
- n.Coordination of factory (targets, metrics, etc), basic KPIs tracking & follow-u
- p.Organization of local team/functions & Coordination with global structure
- s.Organization of supporting facilities (workshops, tools, etc
- ).Leads, implements, reports, and monitors performance targets as part of the local P&L responsibility for MOSE in full coordination with Local Motion Manager (financial, productivity, investments, customer satisfaction, operational excellence, etc.
- ).Runs the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfactio
- n.Is responsible for the health and safety of the local service division team. Enforces a Service safety and integrity culture throughout the Service organizatio
n.Your backgrou
- ndIdeally, you'll hold a Bachelor of Science in Engineering (preferably Electrical or Electroni
- c)Minimum of 10-12 years of experience preferable in service with at least 3 years in leadership position
- s.Work experience in complex applications across industry vertical
- s.Fluency in both spoken & written English. The Arabic Language is a plu
s.Knowledge/Skills and experience ar
- e:Strong Service Background, preferably in Motion coupled with good knowledge about main industries in Saudi Arabia Marke
- t.Solid commercial and financial experienc
- e.Strategic Leadership Skill
- s.Ability to develop a business strategy to generate new busines
- s.Successful track record in leadership position
- s.Knowledge of Saudi Market drivers/need
- s.Excellent Customer Relationship Management (CRM
- ).Personal Organization and Proven Leadership Skill
- s.Ability to lead diversified teams in multicultural organizations with diversity in knowledge, competence, and skil
- l.Multinational mindset and corporate understanding skill
- s.Ability to play in a team collaboratio
- n.Growth mindset and strong business min
- d.Commitment and dedication towards achievemen
- t.Highly effective communication and presentation skill
- s.Proven people management skil
ls
