At FreePL, you will be an integral part of a small team that is currently on a mission to build something big from the ground-up. You will need to be comfortable with ambiguity and fast pace, have an entrepreneurial mindset, a can-do attitude and will be expected to take ownership of your work and be comfortable making decisions and solving problems independently.
As part of a quickly growing team, you will have the opportunity to shape the future of FreePL and make a real impact. You will work closely with the founding team to develop and implement strategies for growth and success. If you are self-motivated, results-driven and have a passion for delivering excellence, this is your chance to not only join us in our launch phase, but to grow into a leader at FreePL.
What We Look For
We are changing the way logistics management is being done and you can help drive this change. Backed by a tech platform, a solid back office and extensive partner network, the Logistics Business Partner is right at the heart of the FreePL model, taking on big responsibilities and provided with excellent opportunities for growth and chances for success.
We are looking for top talents in the logistics field, able to partner with key customers, providing them with a comprehensive understanding of their logistics landscape and guiding their key decisions. As a Logistics Business Partner, you will be the focal point of contact for our customers, designing solutions, executing operations, coordinating with a large network of partners, and constantly unlocking opportunities for growth.
Responsibilities
- Building and managing relationships with key customers and strategic partners, taking charge of their entire logistics chains and ensuring their needs are beyond met.
- Managing shipments in real-time and taking key decisions to ensure optimum performance.
- Using the FreePL platform to deliver maximum value and providing feedback to Product team for further product development and enhancement.
- Overseeing various services from Import/Export to Freight, Trucking, Storage and Local Distribution.
- Working closely with the Commercial team to onboard new customers and ensuring a smooth transition.
- Upselling, cross-selling and identifying new opportunities for accounts growth and profitability.
- Acquiring a thorough understanding of key customer needs and addressing their technical enquiries.
- Conducting regular business reviews to monitor customer satisfaction levels and obtain feedback and insights.
- Ensuring compliance with all applicable laws and regulations related to the import/export and movement of goods.
- Serving as the link between customers and internal teams.
- Generating reports on Account performance and presenting findings and recommendations to management and customer.
- Keeping abreast with industry and market trends and best practices.
Qualifications & Work Experience
- Bachelor's degree in business administration, or any related field.
- 2-5 years of relevant work experience.
- Previous experience in logistics operations and/or account management.
- Previous experience at a tech startup a plus.
- Strong customer service, communication and interpersonal skills.
- Ability to handle multiple accounts.
- Ambition, hunger, willingness to learn and go the extra mile are a must.
