An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.
Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.
Fleet Management
- Oversee all vehicles performance and functions
- Advise all vehicles specifications, replacements, repairs etc.
- Daily checking of fleet mechanics
- Maintain all vehicles records - insurance, registrations, fines, maintenance etc.
- Manage maintenance as per the vehicles records
- Checking driver's traffic fines
- Reviewing and Checking invoices of suppliers
Operations
- Responsible for entering transfer bookings and airport service bookings of local market in the system.
- Responsible in encoding drivers program and transportation request for both arrival and departure on a daily basis and sending request, follow up and confirmation from all transport providers.
- Coordinating with transport suppliers regarding guest transportation, amendments & cancellations and coordinating with Experience Advisors for guest requests, checking and confirming with guests flights from the European, CIS markets & Local Markets.
- Ensure adequate communication to Welcome Concierge regarding arrivals, amendments, cancellation, airport services & miscellaneous requests like assisting guests to special taxis
- To monitor drivers program and sending / checking the transfer slip to hotel on daily basis.
- Responding to CS emails regarding complaints pertaining to transportation.
- Attending clients calls and other queries regarding arrival/departure, lost items and complaints
- Prepare welcome packs / paging boards.
- Checking for new or additional booking - arrival/ departure from reservation department.
- Keep a track of supplies which are included in welcome packs.
Requirements:
- With driving license (Required)
- Fleet Management: 1 year (Preferred)
- Logistics Coordinator: 1 year (Preferred)
- DMC/Tourism company in Qatar (Preferred)
