Mailscale is looking for a Lead the Customer Support Team of a Startup
At Mailscale, we're helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to
feel understood and
taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you
Tasks
- Lead, hire and manage a support team.
- Develop, implement and improve support strategies and KPIs.
- Maintain & Improve support documentation and processes.
Requirements
- Proven experience in customer support or similar roles.
- Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
- Strong communication and leadership skills.
- Empathy and passion for customer service.
Benefits
- Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
- Growth: Advance your career in an exciting, fast-growing startup.
- Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
- Flexibility: Enjoy a flexible work setup focused on outcomes.
