The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
Main Responsibilities
Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve category department performance with relevant KPIs;
- Analyse the category business, propose and implement action plans to improve results;
- Set category performance target for the team and individual with the Store Manager;
- Be sensitive to competitors trading activities and give feedback to Store Manager.
Client Management
- Leverage all clienteling tools to achieve Department and Store business goals;
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
- Improve Mystery Shopper Results with action plans;
- Implement appropriate CRM tools and develop loyal customer of particular product category;
- Act as brand category ambassador to educate VIP and new Clients;
- Participate into ad-hoc Clientele projects.
Operations and Visual Merchandising
- Ensure that merchandize is properly managed, displayed, stored and maintained by team;
- Maintain inventory accuracy and shrink rates within company standards;
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards;
- Align periodically visual merchandising and sales performance;
- Make the best out of the display and proximity storage
Team Management and Development
- Discuss individual performance every month and coach team members
- Motivate the team so that they perform at their highest level to meet their individual and store objectives
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Conduct category training to the team
- Execute the in-store training routine set by the Store Manager
Profile
- 5 years experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
- Bachelor's Degree or equivalent is preferred
- Fluency in English
- Leadership and experience in managing large teams
- Strong communication skills
- Excellent relationships skills, self-reliant, approachable and patient
- Confidence, organizational skills, professionalism
- Goal oriented approach, multitasking
- Client focus with great business acumen
- Administration and financial skills
- Computer skills and Retail management system knowledge
- Strong knowledge and/or interest for fashion/luxury industry.
