Manager, Business Intelligence & Customer Insights

Who we are

-MDI was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.

-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.

-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.

JOB PURPOSE

Responsible for analyzing product and customer Insights, behaviors & performance, generating standard and ad-hoc reports, developing advanced data prediction models, and driving the business intelligence agenda, thus supporting business decisions. Additionally, the Manager will be responsible for supervising a high-performing team.

Responsible for Commercial CBE reporting

Job Duties & Responsibilities :

-Product and Customer Insights & Performance Analysis:

Conduct analysis of product and customer performance.

Utilize statistical techniques and data visualization tools to present findings clearly to both staff and senior management.

-Reporting:

Implement and maintain standard reporting frameworks to track key performance indicators (KPIs) and business metrics.

Generate ad-hoc reports as needed to support various business functions.

-CBE Reporting:

Manage commercial CBE reporting activities

Team Leadership:

Supervise a team of specialists, providing coaching and feedback to foster professional growth.

Conduct regular quality assurance checks to ensure high-quality.

-Collaboration:

Collaborate with cross-functional teams, including Digital, Marketing, and Finance, to integrate data & develop insights into decision-making processes.

Collaborate with the Commercial Team, offering data-driven insights to support strategic decision-making.

-Decision Support:

Contribute to organization-wide decision-making by providing insights based on robust data analysis.

Qualifications and Experience:

• 5+ years of experience primarily in advanced business analytics, reporting & insights, predictive modeling, and business intelligence within consumer services industry.
• Strong proficiency in data analysis tools and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to convey complex analytical findings to diverse audiences.
• Familiarity with the financial industry and banking industry is a must.
• Experience in working with CBE reporting for banks