Key Activities
Payment Collection
- Conduct aging analyses to detect overdue sums to be collected
- Review collection target in coordination with relevant stakeholders, communicate with team, and provide input to ensure awareness of collection target
- Ensure timely collection of due payments and installments from clients, brokers, CREs, and outsourced vendors
- Review due balances from clients in Key Accounts regions and provide collection officers with input and guidance to ensure timely collection as per pre-defined conditions
- Ensure collection of payments related to claims from reinsurance companies in a timely manner
- Validate identified payment collection channels for customers of delinquent accounts to enable timely collection of outstanding debts and generate positive cashflow
- provide guidance to enable proper resolution of payment issues preventing delay in account settlement with lapsed accounts
Documentation and Reporting
- Provide input and support in the documentation of collection status to ensure relevance of financial records
- Review monthly and quarterly reports highlighting updates, unresolved issues, and progress towards collection target
Policies, Procedures and Processes
- Contribute to the identification of opportunities for continuous improvement to enhance productivity, attain high quality outputs, and cost effective results in line with relevant regulatory requirements
- Supervise day-to-day activities ensuring compliance with stipulated policies, procedures and processes, and escalate identified noncompliance cases
People Management
- Participate in the acquisition and selection of potential new talent, and integration of new joiners and provide sufficient on the job training
- Contribute to setting team members objectives, clarifying expectations, reviewing performance periodically, providing regular feedback, coaching, and confronting unsatisfactory behavior or performance
- Support in identifying team members development requirements, and the evaluation of learning interventions effectiveness on performance
- Contribute to managing team members working plans e.g., leaves, working hours and etc
- Promote a productive working environment
Education:
A Bachelor's degree in Finance, Accounting, or equivalent is required
Knowledge and Experience:
Minimum of 5 years of experience in collections with
Preferably 1 year of experience in supervisory position
