About the role
We are looking for an experienced Inflight Entertainment and Connectivity Manager to oversee the seamless integration and operation of entertainment systems and WiFi services onboard our flights. Your primary role will focus on user interface design, product integration, and personalization features, with specific expertise in managing seatback IFE systems and passenger WiFi services. Experience in customer managed services integration, is crucial for success in this role, while prior experience in the airline industry is considered a strong advantage.
Responsibilities:
· Develop and execute a comprehensive product strategy for IFE and connectivity solutions that aligns with the airline's broader business goals and passenger expectations.
· Oversee the integration of personalized products and features to tailor the onboard experience to individual passenger preferences.
· Manage the integration of the seatback IFE product and connected services, optimizing connectivity and performance for enhanced passenger satisfaction.
· Effectively integrate managed services for inflight connectivity, ensuring reliability and efficiency.
· Collaborate with cross-functional teams to ensure the successful operation and maintenance of entertainment and connectivity systems.
· Establish key performance indicators (KPIs) to measure the success and effectiveness of IFE and connectivity products.
· Stay up-to-date on industry trends and technological advancements to recommend and implement innovative solutions for inflight entertainment and connectivity.
· Work closely with vendors and suppliers to procure necessary equipment and services, negotiating contracts and and service-level agreements to ensure optimal performance and value.
· Implement and oversee quality assurance processes to maintain service excellence and reliability.
· This role requires a strategic thinker with a strong background in user interface design, product integration, and managed services integration. The ideal candidate will bring valuable experience in the airline industry, contributing to the seamless operation and enhancement of our IFEC services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a passionate and experienced professional to join the Inflight Entertainment & Connectivity Team
· Min. Diploma, Bachelors Degree or Equivalent
· 8+ years of experience in overseeing the integration and operation of IFE and connectivity systems and services
· Possess experience and/or expert level knowledge of integrating personalized products and features to tailor customer experience.
· Previous OTT platform experience
· Strong analytical skills and experience with data-driven decision-making.
· Possess knowledge of network traffic management
· Experience in agile ways of working.
· Demonstrated experience as a people manager and meeting strict deadlines through cross functional collaboration.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.
So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
