Purpose of the Job
- Provide technical leadership and expertise, coaching and mentoring of Office automation & collaboration staff consists of infrastructure & messaging, Virtualization, Systems Admins and desktop teams.
- Responsible to provide the necessary Services, ensuring the highest level of customer service, advocacy and support for over 5000 staff in several locations and distributed infrastructure including all Mobinil outlets.
- Developing and enhancing the IT infrastructure systems .
- Administrating and maintaining information technology systems, of all the Intel based platform servers.
- Providing IT operations functions to office productivity tools for the organizations standard hardware, and software solutions..
Main Responsibilities
- In cooperation with different Technology Functions, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
- Responsible for local inventory maintenance and software license management.
- Monitors security compliance in accordance with Technology Info Security standards, policies and procedures.
- Serves as the technical and communications expert in liaison to and from stakeholders and office key users for technical Solutions, initiatives, assessments, etc.
- Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
- Provides new staff with all the necessary tools PCs, Network Accounts, to ensure max productivity.
- Responsible for local IT vendor, contract and outsourcing management.
- Responsible for monitoring data backups for servers to ensure that they are completed on a regular basis.
- Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
- Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
- Duties may require non-routine analysis, research and follow-through.
- May act as a resource of expertise to others to solve technical problems.
- Plan, organize, and evaluate the activities and operations of the IT office automation applications and systems
- Assign, co-ordinate and review the technical work of the team or project teams
- Oversee development of staff competence in required areas
- Participate directly in the design, development and inspection of technical projects or in the engineering work of the departmental new solution.
- Develop and implement policies and procedures for computer systems operations and development
- Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
- Responsible for team skills and training
- Responsible of the IT infrastructure operations and support, if the Intel based environment at corporate level.
- Develop the office automation and applications strategy to ensure maximum utilization.
- Ensure annual improvement in the operations, productivity and efficiency of the support structure
- Maintain the quality control standards.
Job Specifications
Education
Bachelor degree in Computer engineering.
Experience
- Minimum 10 years of experience in computer systems development and administration.
- Relevant experience at least 5 years in similar position with management skills.
Skills & Abilities
- Work and communicate with a wide range of people peers, vendors, the public, staff members including program leadership, and others.
- Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
- Demonstrate sensitivity in handling confidential information.
- Formulate and clearly communicate ideas to others.
- Willingness to work flexible hours.
- Ability to work under stress during peak workload periods.
- Work environment involves only infrequent exposure to disagreeable elements.
