Manager Payroll and Benefits Administration - Human Capital - Dubai Holding Group Services
Company Overview: At Dubai Holding Group Services, we are committed to enhancing project management excellence through innovative, data-driven approaches. Our mission is to leverage cutting-edge technology and strategic insights to streamline project execution, optimize resource utilization, and ensure alignment with business objectives for sustained success.
About the Job:
An opportunity has arisen for a Manager Payroll and Benefits Administration- Human Capital to join Dubai Holding Group Services.
responsibilities of this role:
Job Purpose: The Lead Payroll & Benefits Administration will be responsible for ensuring accurate and timely processing of payroll and benefits transactions for all DH entities in scope and maintaining compliance with all relevant laws and regulations. Additionally, the role will be responsible for providing exceptional customer service to employees via speedy and timely query resolution and working closely with cross-functional teams to ensure smooth execution of payroll and benefits activities.
Strategic Planning:
- Support and provide inputs to the DH Vertical stakeholders in annual manpower budgeting process for DH entities
- Govern the processes, guidelines and protocols for payroll and benefits administration activities in line with the overall DH values and guidelines
- Drive improvements within the payroll workflow and benefits administration process and make recommendations in line with industry leading practices
- Effectively manage the profit and loss of the sub-function to optimize financial performance and achieve strategic objectives
Payroll Management:
- Monitor efficiency and accuracy of payroll processing and updates including new hires, terminations, and changes to pay rates
- Review and approve calculations and clearance certificates regarding end of service benefits
- Review effectiveness of payroll process and its adherence to relevant laws and regulations. Conceptualise and deploy improvements to align to leading practices
- Provide all relevant data for internal and external audit of payroll
- Monitor the efficiency and findings of internal and external payroll audits
- Monitor maintenance of accurate and up-to-date payroll records, ensuring they are kept confidential and secure
- Collaborate closely with Finance to ensure accurate payroll costing is posted
Benefits Administration:
- Monitor benefits administration, periodically review documentation of expenses & reimbursements, and their alignment with DH policy
- Review the analysis of current benefits - evaluate utilisation, services, coverage, effectiveness, cost, plan experience. Review action plans for enhancing utilisation and employee experience
- Periodically review maintenance of employee benefits files, maintenance of group benefits database and update of employee payroll records
- Ensure all relevant data for internal and external audit of benefits is provided on time
- Monitor the efficiency and findings of internal and external benefits audits
- Drive administration (including medical administration) and documentation (including Individual Compensation Plan approvals) of savings plan for expat employees in alignment with contributions managed by Rewards Team at respective verticals and applicable DH corporate and vertical policies and procedures
Relationship Management & Communication:
- Manage relationships with the key stakeholders in the verticals and drive customer satisfaction for the services provided
- Establish process for timely communication of any changes in payroll schedules, deadlines, and other relevant information, such as deductions to all relevant stakeholders
- Drive periodic communication with employees regarding their benefits coverage and with external stakeholders, such as government agencies and benefit providers, regarding compliance requirements
Relationship Management & Communication:
- Manage relationships with the key stakeholders in the verticals and drive customer satisfaction for the services provided
- Establish process for timely communication of any changes in payroll schedules, deadlines, and other relevant information, such as deductions to all relevant stakeholders
- Drive periodic communication with employees regarding their benefits coverage and with external stakeholders, such as government agencies and benefit providers, regarding compliance requirements
Continuous Improvement;
- Drive a continuous improvement culture in the sub-function in line with GS Strategy
- Periodically review metrics and reporting systems to measure the effectiveness of the HC Rewardsprocesses and lead the implementation of process improvements using LEAN Six Sigma
- Provide guidance on implementing improvements using LEAN Six Sigma
- Champion service management activities to ensure effective delivery of all services within the sub-function.
- Responsible for a healthy improvement pipeline in sub-function and initiating new LEAN Six Sigma Yellow and Green Belt projects
- Be a LEAN Six Sigma Champion by ensuring the employees achieve the right LEAN Six Sigma Certification in line with their job requirements; provide guidance and oversight for the LEAN Six Sigma projects executed within the sub-function
People Management;
- Lead the HC Payroll & Benefits Administration sub-function and ensure individual and sub-functional objectives and priorities are in line with GS HC and overall GS objectives, and are met within the set milestones
- Provide day-to-day management and supervision to direct reports and support them in achieving their operational objectives
- Drive upskilling and continuous development within one's own team in line with the capability requirement and service priorities of the GS HC function
- Build and promote a customer centric and service mindset culture, encouraging innovation and high performance within the team
About you:
The ideal candidate for this position will have the following experience and
qualifications:
- Bachelor or Master's degree in human resources, business administration, or a related field
- 10-15 years of experience in Payroll and Benefits administration with at least 5 years of experience in a leadership role, preferably in a shared services organisation
- Advanced level knowledge of payroll function
- Strong knowledge of HC systems (preferably Oracle Fusion)
- Strong knowledge of employment laws and regulations
- Experience working in the Middle East region is preferred
- LEAN Six Sigma Green Belt Certification preferred
- HR operations
- HR systems
- Data protection
- Legal compliances related to employees
- Risk assessment & reporting
- HR service delivery
- Process excellence and execution focus
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
