Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the worlds appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the worlds largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopis growth has been fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
What You'll Do
Develop and deliver brand-specific trainings, across all restaurant employees and relevant stakeholders involved in the brand.
Drive the implementation of the global training strategy across the brand of responsibility with all restaurant employees and relevant stakeholders involved in the brand .
Design and plan training programs aligned to the global training strategy and brand needs
Lead and deliver engaging and interactive training sessions both online and offline
Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)
Manage certified Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery
Lead and oversee employee brand induction and brand onboarding for all new Kitopians assigned to the brand of responsibility
Act as SME for all training and learning topics of the brand:
Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner
Identify brand training needs in collaboration with stakeholders
Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs
Collaborate and seek feedback from training stakeholders to assess impact
Audit, maintain and enrich Kitopis LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date
Monitor data cleanliness and accuracy
Regularly report on training completion and progression to management and stakeholders
Maintain and create learning journeys aligned to the global training strategy and the brand's goals
Act as a change driver in the organization:
Assist in special projects and initiatives by creating, planning and delivering training programs
Drive initiatives with high employee impact
What Are We Looking For
Mandatory F&B and restaurant experience, ideally in large restaurant groups
Deep understanding of restaurant operations and customer service
Experience working in a complex matrix organization or environment
Previous experience in training, learning and development:
Deep understanding of adult learning principles and their applications to different training contexts
Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience
Experience with instructional and/or learning content creation and content design
Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting
Personal skills
Autonomous and able to work independently towards targets
Strong people skills, with stakeholder management and collaboration skills
Team player with positive energy
Can-do attitude, not afraid to work under pressure in a high-performance environment
Benefits
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
- Be involved in customized workshops run by the Kitopi Academy.
- Have the chance to work in an international, diverse, and inclusive environment.
- Get the flexibility to work from anywhere, including international locations.
- Become part of one of the most caring communities out there.
- Free and unlimited access to a nutritionist.
- No Dress Code! (T&C applies).
- The famous team activities and social events bursting with fun.Inclusive private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per the company policy.
- Flexible working hours to support work-life balance.
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all.
- Monthly well-being programs to nurture your mental and physical health.
- Informative and empowering webinars to support your growth.
- Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.
So, what does it really mean to work at Kitopi
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Along with offices in all the markets we operate in, we also believe in a work from anywhere policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the worlds appetite.
