Manager (with chocolate shop experience)

Key Responsibilities:

• Operational Leadership:

Oversee daily operations of the chocolate shop, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.

• Monitor and maintain stock levels of chocolates and other products, placing orders with suppliers as needed.

Customer Service Excellence:

• Ensure exceptional customer service standards are upheld at all times.

Handle customer inquiries, feedback, and complaints promptly and professionally.

Team Management: Recruit, train, and supervise a team of chocolate shop staff.

• Schedule shifts and allocate tasks effectively to ensure smooth operations and optimal customer service levels.

Sales and Marketing:

• Drive sales growth through effective merchandising, upselling techniques, and promotional strategies.

Collaborate with the marketing team to plan and execute marketing campaigns, events, and promotions.

• Product Knowledge and Quality Control:

Develop a deep knowledge of the chocolate products offered and convey this knowledge to customers and staff.

• Ensure products are displayed attractively and maintained at high quality standards.

Financial Management:

• Monitor and manage the shop's budget, including sales targets, expenses, and profitability.

Prepare daily sales reports and contribute to financial planning and forecasting.

Administrative Duties: Maintain accurate records of inventory, sales, and other administrative tasks as required.

• Ensure compliance with company policies and procedures.

• Qualifications:

Proven experience as a Manager or Assistant Manager in a retail environment, preferably in the food or luxury goods industry.

• Strong leadership skills with the ability to motivate and develop a team.

Excellent interpersonal and communication skills.

• Passion for chocolate and a strong understanding of different chocolate products and varieties.

Ability to work a flexible schedule, including weekends and holidays as needed.

• Bachelors degree in Business Administration, Hospitality Management, or related field is preferred.

Job Type: Full-time

Application Question(s):

• How much is your expected salary

* Can you join immediately