Marketing Account Manager

Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for assigned clients.

Develop and maintain strong relationships with clients to understand their needs and goals.

Regularly communicate with clients to provide updates, gather feedback, and address any concerns.

Account Growth:

Identify opportunities to upsell or cross-sell additional products or services to existing clients.

Collaborate with sales teams to develop strategies for growing accounts and achieving revenue targets.

Project Management:

Coordinate with internal teams to ensure timely delivery of products or services to clients.

Monitor project progress and address any issues or delays to ensure client satisfaction.

Client Support:

Provide support to clients by troubleshooting issues, answering questions, and offering guidance on product usage.

Ensure that client inquiries and requests are addressed promptly and effectively.

Reporting and Analysis:

Track and analyze key account metrics, such as revenue growth, client satisfaction, and retention rates.

Prepare regular reports for management on account status, performance, and opportunities.