Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories and has helped brands collaborate with bloggers in an efficient and effective approach. Grand Community has already achieved most of its stories through its community bloggers and is dedicated to following the most effective strategies in marketing, such as indirect marketing through its community influencers. Role Description: This is a full-time on-site role for a Marketing Specialist located in Riyadh City. The Customer Success Specialist will be responsible for ensuring customer satisfaction by analyzing customer issues, providing customer support, and communicating effectively with customers to ensure their needs are met. Qualifications: Strong analytical skills to identify and solve customer issues. Excellent customer support skills to provide timely resolution to support requests. Effective communication skills to interact with customers over the phone and via email. Experience in customer service or related fields in a B2B or B2C environment Positive attitude and ability to work in a team environment. English and Arabic is preferred.
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