Medical Relationship Manager

About the Company:

At Maharah, we work on elevating the human resources sector in the region by providing manpower services for the public and private sectors, and meeting the needs of the local market through an integrated services, including the services of the business sector, the individuals sector, Esnad Maharah Nationalization Program and the talent hub platform services. Maharah aims to provide the market with national and foreign manpower, highly qualified in more than 280 professions, as well as providing innovative solutions to human resources departments in various sectors.

Position Overview:

The Medical Relationship Manager oversees operational aspects in a medical sector, including worker management, client satisfaction, regulatory compliance, and confidential information handling. Responsibilities include managing system requests, resolving complaints, and ensuring contract adherence.

Responsibilities:

1. Supervise the follow-up of all requests in the system (such as exit and re-entry, final exit) and others.
2. Supervise the follow-up of residence renewal in the system and prevent any worker from entering a duplicate in the labor office.
3. Ensure and follow up on the documentation of workers in government platforms.
4. Supervise the follow-up of the Ajeer system with clients.
5. Ensure growth with clients and improve customer satisfaction.
6. Ensure the delivery of new arrivals IDs (arrival) to clients.
7. Resolve all worker complaints received from the call center.
8. Supervise worker absences and ensure no absences before the termination of their contracts in the system.
9. Visit various clients to ensure their satisfaction.
10. Ensure responsiveness to clients and high attention to their communications.
11. Follow up with clients on financial requests and ensure they pay the company's dues.
12. Maintain complete confidentiality in all work-related matters and information.
13. Perform any other tasks assigned related to the nature of the work.

Qualification:

• Minimum experience required to fill the position: 3-4 years
• Minimum qualification: Bachelor's degree or diploma in public relations. Business Administration. Marketing and equivalent