Merchandize Pick Up Co-Worker

PURPOSE OF THE JOB:

You are responsible to provide a positive customer service experience in the Furniture Pick-Up area to strengthen IKEA's position as the best home furnishing store.

Responsibilities:

Attend the briefing meetings and understand the requested tasks

Help in filling the shopping tools all over the store

Check and verify customer orders to ensure the contents of the order are accurate and paid for

Check orders received from the warehouse for accuracy and damages, ensuring customer gets proper merchandise

Obtain proper signatures as and if required

Use available resources to educate yourself on product features, services and customer interaction skills

Follow up on items kept in the goods hand-out area, if not collected within 24 hours, follow-up with the customer by telephone

Follow-up with TNT on items to be handed over

Receive items from logistics / checking of items / handing over of items to the customer

Record the released items as per procedures and routines

Maintain the full serve area and ensure the area is clean, organized and presentable

Report to customer service supervisor the nil items (missing in location items)