Job Description
Job Title: Motorcycle Rental Specialist (Personal for employer)
Location: Dubai and Remote
Reports to :Employer
Job Summary:
The Motorcycle Rental Specialist is responsible for managing and overseeing motorcycle rental operations on an online platform. This role involves coordinating rentals, assisting customers with inquiries, managing listings, and ensuring a smooth rental experience for both renters and owners. The ideal candidate will have strong customer service skills, knowledge of motorcycles, and experience with online platforms.
Key Responsibilities:
Customer Support & Inquiry Management:
Provide excellent customer service to prospective renters, answering inquiries about available motorcycles, rental policies, and platform usage.
Assist customers in understanding rental terms, vehicle options, and platform features.
Resolve issues related to bookings, cancellations, and disputes, ensuring high customer satisfaction.
Rental Coordination & Administration:
Coordinate rental requests by verifying customer details, confirming availability, and processing rental agreements.
Manage communication between motorcycle owners and renters, facilitating smooth transactions.
Maintain accurate records of rentals, including documentation for insurance and licensing requirements.
Listing Management:
Oversee motorcycle listings on the platform, ensuring accuracy and quality of information, including photos, descriptions, and rental terms.
Assist motorcycle owners in creating, updating, and optimizing their listings to attract renters.
Conduct periodic checks on listings to ensure compliance with platform standards and legal regulations.
Safety & Compliance:
Ensure that all rentals comply with legal, safety, and insurance requirements.
Educate customers and motorcycle owners on platform policies, rental guidelines, and safety practices.
Review and monitor customer feedback, addressing any concerns related to safety or quality.
Platform Optimization & Customer Feedback:
Gather feedback from users to improve platform functionality, rental processes, and customer experience.
Work with the development team to implement new features or resolve issues affecting rental operations.
Identify and suggest improvements in rental policies, customer support procedures, and marketing efforts.
Marketing & Promotion Support:
Collaborate with the marketing team to promote the motorcycle rental service, including social media, email campaigns, and partnerships.
Assist in creating content, promotions, or events to attract new renters and motorcycle owners to the platform.
Monitor market trends and competitor activities to suggest innovative ideas for growth.
Qualifications and Skills:
Education: High school diploma or equivalent; a degree or experience in customer service, operations, or a related field is preferred.
Experience: 2+ years of experience in customer service, platform operations, or rental services, ideally in the automotive or motorcycle industry.
Skills:
Knowledge of motorcycles and understanding of rental service standards.
Strong communication skills, both written and verbal, for effective customer interaction.
Ability to manage multiple tasks, maintain organization, and work efficiently in a fast-paced environment.
Proficiency in using online platforms, CRM systems, and basic office software.
Problem-solving skills and attention to detail to handle rental issues and feedback.
