Multi - Unit Manager

Job Title: Multi-Unit Manager
Reports To: Operations Manager
Job Overview: The Multi-Unit Manager will oversee the operations of multiple restaurant locations across various concepts within the company. This role requires a dynamic leader who can ensure consistent and high-quality service, maintain brand standards, and drive financial performance across all units. The Multi-Unit Manager will be responsible for managing Restaurant Managers, ensuring operational efficiency, fostering a positive work environment, and achieving business goals.
Key Responsibilities:
1. Leadership and Team Management:
Lead, mentor, and motivate a team of floor and kitchen staff at a designated restaurant.
Develop Restaurant Managers to create a positive and productive work environment.
Coordinate recruitment, training, and development of employees, setting clear performance expectations and goals.
Conduct regular performance assessments and provide feedback.
Facilitate regular staff meetings, training sessions, and briefings to communicate updates and gather feedback.
Onboard newcomers, manage handovers, and update WhatsApp groups to ensure data security.
Maintain a professional environment and promote a PR mentality among team members.
2. Operational Oversight:
Oversee day-to-day restaurant operations, ensuring high standards of service, cleanliness, and operational efficiency.
Ensure adherence to operational checklists and procedures across all units.
Conduct regular audits, branch visits, and spot checks to ensure compliance with brand standards and operational excellence.
Ensure punctual opening and closing, daily follow-up on branch recap tasks, and adherence to maintenance schedules.
Monitor restaurant targets, ensure weather condition precautions, and promote responsible behavior to protect company assets.
Ensure all necessary precautions are taken regarding safety protocols, gas usage, and schedule adherence.
3. Quality Assurance:
Implement and monitor quality assurance measures to ensure consistency in service delivery and food quality.
Collaborate with executive chefs and culinary teams to develop and enhance menus.
Conduct food tastings, ensure food safety standards are met, and ensure staff meals are prepared as per schedule.
4. Financial Management:
Collaborate with the finance department to develop and manage restaurant budgets.
Monitor sales, expenses, and profitability across all units, implementing strategies to optimize financial performance.
Ensure accurate financial reporting, inventory management, and adherence to cost-control measures.
5. Marketing and PR:
Share pictures on social media, collaborate on PR activities, and execute promotional campaigns.
Encourage positive customer reviews, conduct regular table visits, and monitor social media engagement and customer feedback.
Promote a PR mentality among Restaurant Managers to enhance brand image and customer engagement.
6. Customer Service:
Ensure prompt and courteous service, addressing customer complaints or concerns promptly.
Foster a welcoming atmosphere and encourage repeat business.
Memorize and greet regular customers by name, and encourage personalized customer interactions.
7. Training and Development:
Provide ongoing feedback and coaching, identify training needs, and implement comprehensive training programs.
Ensure staff receives adequate training on F&B, SOS, Menu, and Brand Identity.
Conduct regular training sessions and support professional growth.
8. Health and Safety:
Ensure compliance with health and safety regulations, including food safety and sanitation protocols.
Conduct regular inspections to identify and address potential hazards.
9. Administrative Tasks:
Manage reservations, update service dashboards, and maintain organized records.
Ensure proper data entry, purchase orders, and follow-up on requested orders.
Monitor phones and cameras, coordinate with purchasing, and maintain facilities checks.
Conduct daily urgent follow-ups and ensure tasks impacting the restaurant's identity or operations are promptly addressed.
10. Communication and Collaboration:
Collaborate with various departments, including the Training Manager, to ensure smooth operations.
Maintain confidentiality of the company s financial, legal, and commercial data.
Ensure effective communication between all levels of staff and management.
11. Project Management:
Manage new projects from start to finish, ensuring timely completion.
Work attentively with suppliers and dealers for cost-effective agreements.
Ensure compliance with company rules, regulations, internal procedures, and standards.
Attend induction programs, including orientation and training.
12. Key Skills and Attributes:
Attention to detail, multitasking ability, and strong communication skills.
Knowledge of menu, beverages, and wine serving techniques.
Proficien

Desired Candidate Profile

Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality