on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. Youll also create a warm atmosphere that makes our guests feel at home, always.
- Check guests in, issue room keys, and provide information on hotel services and room location|
Ensure required identification is taken from guests at check-in in line with local legislative requirements|- Answer phones in a prompt and courteous manner|
Up-sell rooms where possible to maximize hotel revenue|
- Answer, record, and process all guest calls, messages, requests, questions, or concerns|
Record guest preferences in the system|- Check guests out, including resolving any late or disputed charges|
Accurately process all cash and credit card transactions using established procedures|
- Issue, control, and release guest safe deposit boxes in line with hotel procedures|
Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|- Take action to solve guest problems/complaints using appropriate service recovery guidelines|
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
- Minimum of one year of Reception or Guest Service experience in hotel with PMS Opera software experience
Job Type: Full-time
Pay: QAR1,
- 00 - QAR2,000.00 per month
Experience:
Hotel Software Opera: 1 year (Required)
