Network Engineer

Overview

We are seeking a highly skilled and motivated Network Engineer to join our team at Etihad Arena. The Network Engineer will support the IT Manager in managing the arena's network infrastructure, ensuring IT governance and compliance, and providing Level 1 support to the arena team. This role is critical to maintaining the efficiency and security of our IT systems during events and day-to-day operations.

Duties and Responsibilities:

Ability to and knowledge in supporting the following technologies; Client Operating Systems, Server Operating Systems, Desktop/Laptop hardware, Server hardware, Mobile (IOS/Android) hardware and software

Significant experience with escalation support as well as reporting support analytics to management on a recurring basis.

Plan, organise, control and evaluate IT and electronic data operations throughout the venue

Daily management of Support Ticketing queues including assignments, escalations, tracking and customer expectation management.

Provide Level 1 technical support for network-related issues to the arena team and event staff.

Intermediate Active Directory management including account creation, password resets and group administration.

Strong written and interpersonal communication skills, with both technical and non-technical audiences

Monitor network performance and troubleshoot issues to ensure optimal performance and minimal downtime.

Ability to work independently and/or as part of a team when needed.

• Coordinate and manage 3rd party support (In-House and / or external vendors) for efficient operations

Assist with the setup and configuration of network devices and peripherals.

Assist the IT Manager in developing and enforcing IT policies and procedures.

Ensure compliance with industry standards and regulations related to network security and data protection.

Maintain documentation of network configurations, procedures, and compliance requirements.

Work closely with the IT Manager and other IT staff to plan and execute IT projects.

Provide IT support during event

Coordinate with vendors and service providers for network-related services and equipment.

• Ability to perform other duties and responsibilities as assigned

Requirements:

Proven track record of managing and maintaining network infrastructures in a similar environment.

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

Expertise in data centre management and data governance

Hands-on experience with computer networks, network administration and network installation

The ability to work a flexible schedule when required, including evenings, weekends, and public holidays.

Establish and implement policies, processes, and procedures for the Arena's ICT function, and verify their effectiveness.

Qualifications

Bachelor's degree in computer science, Information Technology, or a related field.

3+ years work experience in Information Technology or related field

• CCNA (Cisco Certified Network Associate) or equivalent certification.
• CompTIA Network+ or equivalent certification is a plus.

Technology Platforms/ Applications:

A strong understanding and relevant certifications in the following is desirable

Windows Server 2012 onwards

Microsoft 365 Administration

Active Directory

Cisco IOS network switching and routing incl VLAN/CoS/

F&B POS systems ETECH/Agilsys

Ticketing system VIVA Ticketing

CRM platforms