Network Operations Centre Operator

Job Description:

We have an immediate requirement for a Network Operations Centre Operator for our client based in Dubai.

• Experience: 5-7 years of relevant exp

Contract : 1 year (extendable)

• Job Timing : Shifts (24

7)
The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.

• Responsibilities:

Regular Meetings with Clients to ensure and Delivery obligations are being met (what we deliver)

• Proactively monitor backbone network and IT landscape and address issues that may arise.

Troubleshoot network outages and escalate as needed.

• Adhere to defined quality guidelines for customer communication.

Review processes and recommend changes to improve the overall effectiveness/efficiencies.

• Carry out other work as directed by senior members of the team.

Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.

• Update the internal knowledge base with new solutions for support.

Comply with the organizations conventional guidelines, policies, and processes.

• Monitor breaches of service level agreements (SLAs).

Update the departments, teams or third-party providers on events progress.

• Aid team members by applying technical knowledge of operations and systems using server,PCs, telephones, and emails.

Diagnose Issues within the IT landscape.

• Continuously monitor systems through various tools.

Track all Issues.

• Report Incidents.

Generate reports as required.

• Maintain internal communication and escalation matrix.

Add monitors to web monitoring tools and network monitoring tools.

• Apply system updates to Windows systems utilized by the DCC monitoring solutions.

Update and maintain all internal documents and trackers.

• Participate in war rooms for issue resolution.

Join requested meetings.

• Qualification:

• ITIL Certified

Customer and Team-focused attitude

• Flexible work approach, based on the job requirements.

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• What is your present salary

What is your expected salary

• How many years of experience with ITSM

Have you got ITIL certification

Education:

• Bachelor's (Required)

Experience:

• Network Technologies: 5 years (Required)

ITSM: 5 years (Required)
* NOC Operator: 5 years (Required)