Company Description
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes
Job Description
- Apply the pricing policy and all associated procedures.
- Ensures that s/he wills optimize the occupancy rate, the average price and the hotel turnover.
- Check the reports of the Head Housekeeper and ensures that any discrepancies are notified to the relevant departments.
- Prepare a guest file when using the check-in procedures in the computer system.
- Carry out operations concerning payments, tips, changing currency exchange and the management of the safe deposit facilities.
- Prepare a bill with the details provided by all the other outlets in the hotel.
- Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentation.
- Prepare the reservations for early morning check-in rooms.
- Check the petty cash float at the start and end of the shift.
- Check to complete a credit check on all guests when s/he arrives at the hotel.
- Prepare debtors files for the accounts department.
- Prepare statistical and accounting reports for the day for all management in the hotel (Daily Report, Income report, Summary of Credit Card/City Ledger, Deposit, F&B Discount Report, F&B Void Report, Paid out Summary, Rebate summary, Miscellaneous Revenue Breakdown, Package breakfast control)
- Take part in internal training sessions and any training courses related to the day to day work.
Qualifications
During the night shift, you will be working independently, so prior experience in hotel front desk operations is essential. We're also looking for candidates with the following skills:
- Strong computer proficiency; experience with Opera is preferred.
- Excellent written and verbal communication skills.
- Ability to work autonomously and effectively prioritize tasks.
Additional Information
To manage the department as a professional, efficient and flexible service ensuring maximum guest satisfaction consistent with the hotel's standard and Accor International Standards, through planning, organizing, directing and controlling the Housekeeping operation and administration.
