NOC Service Assurance Lead

We have an immediate requirement for a NOC Service Assurance Lead for our client based in Dubai.

• Experience: 15 years of relevant exp

Contract : 12 months

The Service Assurance consultant provides assurance to Customers and MORO with respect to delivery of Managed Services and the associated deliverables, ensuring delivery to the appropriate standard and quality.

To achieve this, this role is responsible for execution of the following activities and associated processes:

• Service Assurance Management
  

• Quality Assurance
  

• Governance
  
  
• Responsibilities:

• Service Assurance Management (as required and assigned)

Regular Meetings with Clients to ensure and Delivery obligations are being met (what we deliver)

• Optimizing and Demonstrating the Value of the Services

Management, Alignment and Reporting of OLAs and SLAs

• Taking and Managing feedback for improvements to our Services

Managing Issues and Actions with respect to Delivery, per Client.

• Service Governance (as required and assigned):

Regular Client-facing Meetings (e.g. Monthly, Quarterly)

• Creation and Reporting of Governance Practices, Service Metrics

Managing and tracking of MSS Compliance to appropriate Standards and Regulations (e.g. ISO27001)

• Identification of Problems affecting Delivery

Reporting to Customers and Stakeholders.

• Quality Assurance (as required and assigned):

Ensuring MORO deliver Quality Services (how we have delivered)

• Identifying, tracking and managing issues affecting the Quality-of-Service delivery

Communicating and Co-ordination with internal and external Stakeholders

• Act as an Escalation Point for Service Delivery of MSS

Identification

Evolving, extending and expansion of the Service Delivery and Governance capability (by agreement with Head of MSS)

• Qualification:

ITIL Accreditation preferred (or equivalent relevant experience)

• Customer and Team-focused attitude

Expert skills in usage of Office 365, ITSM Systems

• Excellent Organizational Skills, ability to influence and manage Customer expectations.

Solid background in IT Service Management and understanding of management systems including ISMS, BCMS, QMS

• Excellent communication, presentation, and training skills

Being able to understand complex business processes and activities.

• Flexible work approach, based on the job requirements.

Active listener.

• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• How soon can you join

What is your present salary

• What is your expected salary

Any relevant certification to the role

• How many years of experience with ITSM

Education:

• Bachelor's (Required)

Experience:

• ITSM: 10 years (Required)

NOC Service Assurance Lead: 10 years (Required)

• Service Assurance Management: 10 years (Required)

Quality Assurance: 10 years (Required)