Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across NALI region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you!
What Will Your Main Responsibilities Be
As a
People Operations Specialist, your role involves managing various aspects of an employee's journey within the organization. Here are the key responsibilities:
Service Management
- Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
- Validate proper approvals
- Verify documents versus request
- Ensure no breach tickets
- Follow up on suspended tickets
- Ensure high CSAT
- Resolve tickets with proper quality standards
- manage incident escalations
- Ensure IT support tickets
Employee Records Management
- Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
- Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
- Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
- Fill and validate mass upload templates with necessary employee details for mass data requests
Bonus Plan Administration
- Maintain precise bonus plans for the Annual Pay Review (APR) process.
- Collaborate with finance and HR teams to ensure alignment.
Reporting And Audits
- Generate reports for stakeholders based on their requirements.
- Support internal and external audits by providing HR system data.
Stakeholder Interaction
- Engage with senior stakeholders to address HR-related matters.
- Notify relevant stakeholders with each month's moves & changes
- Foster positive relationships and effective communication.
Process Simplification And Data Accuracy
- Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
- Drive process simplification within HR operations.
- Promote data-based decision-making by ensuring accurate HR data management.
Document Handling And Compliance
- Manage the JML process, including creating contracts, promotions, and salary increase letters.
- Securely handle documentation and comply with data security (GDPR) requirements.
Global Mobility Support
- Validate visa and Right to Work (RTW) documents during global employee moves.
Accuracy And Compliance Audits
- Conduct regular audits to maintain data accuracy and compliance within the HR team.
Vendor Management
- Onboard vendors to comply with policies and procedures.
- Reactivate vendors accounts to ensure timely processing
- Create Purchase Orders for 3rd party services & accept triggers for receiving goods and services.
- Initiate Urgent & one-time payments to fulfil any Purchase Order's need.
Benefits Administration
- Ensure accurate and timely transaction processing across various local platforms
In summary, your role as a People Operations Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.
What You Need To Succeed
Experiences & Qualifications
- Bachelor's degree in Human Resources or related Business degree from an accredited university or college
- English & French Fluency
- Ability to adapt to changing markets
- Ability to work independently as well as a collaborative team player
- Genuine interest in new technologies and tools, and tech savvy
- Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
- . Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
- . Ability to work professionally & proactively with a remote client base Workday knowledge is a plus
Skills
- Purpose-Driven Mindset
- Data Literacy and Technology Skills
- Communication and Stakeholder Management
- Attention to Compliance and Legal Requirements
- Problem-Solving and Process Improvement
- Empathy and Employee-Centric Approach
- Attention to details & analytical Skills
Leadership
- You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
