Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 18.1 billion. As a heavily regulated (16+ financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus.
Job Title: Onboarding Officer (Client & Introducing Broker (IB) Onboarding)
Responsibilities:
- Client Verification: Conduct thorough verification of clients as part of the onboarding process.
- Document Validation and Approval: Review, request, and approve necessary documents in line with KYC requirements.
- Compliance with KYC: Ensure the firm's strong KYC (Know Your Customer) protocols are rigorously followed.
- Alert Review: Monitor screening alerts for Politically Exposed Persons (PEPs), sanctions, and adverse media, handling them with diligence and timeliness.
- Cross-functional Collaboration: Work closely with internal teams to facilitate a seamless onboarding experience for clients.
- Document Verification: Verify the authenticity of documents using the firm's software and provided training resources.
- Fraud Detection and Reporting: Identify fraudulent applications and reject those that fail to meet compliance or risk assessment standards.
Introducing Broker (IB) Onboarding Support:
- IB Agreement Verification: Review and verify IB (Introducing Broker) agreements to ensure compliance and accuracy.
- Commission Account Creation: Create and manage commission accounts for IB partners as per agreement terms and internal policies.
- Sales Collaboration: Work closely with the sales team to ensure seamless onboarding of IBs.
Requirements:
- Professional Experience: Previous working experience in a financial institution, such as the banking sector, Fintech, or forex industry, is a strong advantage.
- Language Skills: Proficiency in English, along with either Spanish or Arabic.
- Attention to Detail: High attention to detail with the ability to manage multiple tasks effectively.
- Flexible Schedule: Willingness to work flexible shifts, including nights, weekends, and public holidays.
- Team Collaboration: Ability to work effectively in a team within a dynamic and fast-paced environment.
