Online Community Manager

Location: Cairo

Company: WorldTripDeal

About Us:

WorldTripDeal is an all-in-one online booking platform that provides the highest quality travel and tourism services. We offer a range of comprehensive travel solutions, including affordable travel packages to destinations worldwide, local tourism guidance, easy hotel and flight reservations, luxury accommodation services, easy visa processing, and exciting tourist activities. Our goal is to deliver cohesive travel solutions tailored to meet the diverse needs of travellers and holidaymakers.

Our expert team of well-trained staff ensures that each client enjoys a satisfactory and exceptional travel and holiday experience. We are passionate about travel, and our mission is to make every journey memorable and hassle-free for our customers.

Job Description:

We seek a highly motivated and personable Community Manager to join our team. The ideal candidate will have a strong background in customer care and social media moderation. As a Community Manager, you will be the face and voice of WorldTripDeal, engaging with our community across various platforms and ensuring an exceptional customer experience.

Key Responsibilities:

• Engage with customers on social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) by responding to comments, messages, and reviews in a timely and professional manner.
• Monitor and moderate user-generated content to ensure a positive and safe community environment.
• Address customer inquiries and complaints, providing solutions and escalating issues when necessary.
• Develop and implement community engagement strategies to increase brand awareness and loyalty.
• Collaborate with the marketing team to create and share engaging content that resonates with our audience.
• Track and analyze community engagement metrics to identify trends and areas for improvement.
• Organize and participate in online events and campaigns to promote our services and foster community interaction.
• Stay current with industry trends and best social media and community management practices.
• Gather and report feedback from the community to inform product development and marketing strategies.

Requirements:

• Proven experience as a Community Manager, Social Media Manager, or similar role.
• Strong understanding of social media platforms and their respective best practices.
• Excellent written and verbal communication skills.
• Ability to handle customer inquiries and complaints with empathy and professionalism.
• Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Strong organizational and multitasking skills.