Operations Key Account Management

• Manage the globally agreed business scope between CEVAand customer operationally across the CEVA products Air,Ocean and/or Ground & Rail.
• Support global strategic reviews of account strategy,account/business plan and development by working closelywith GKAM and regional support to help and provide betteroperational execution globally.
• Generate defined KPI's & provide material for routinereviews through B.I tools, conducting root cause analysiswhen results are subpar and engaging the necessary regionalteam for corrective measures there after present to customerfor review.
• Manage & monitor operational customers globally agreedKPI's for specific accounts to ensure service compliance &customer satisfaction.
• Responsible for global performance.
• Conduct and coordinate operational MBR/QBR's fornominated customer(s) and internal.
• Ensure customer operational reporting requirement arefulfilled.
• Establish & maintain Standard Operating Procedures whenneeded.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.