Job Summary:
We are seeking a highly organized and dynamic Operations Manager to oversee the daily operations of our travel agency. The ideal candidate will have a strong background in the travel industry, excellent leadership skills, and a passion for delivering exceptional customer service. The Operations Manager will be responsible for ensuring smooth and efficient operations, managing a team of travel consultants, and maintaining relationships with suppliers and clients.
Key Responsibilities:
Team Leadership: Supervise, mentor, and motivate a team of travel consultants, ensuring high performance and professional development.
Operational Efficiency: Streamline operational processes, implement best practices, and ensure all procedures are followed accurately.
Supplier Management: Maintain and develop relationships with travel suppliers, negotiate contracts, and ensure the best rates and services for our clients.
Customer Service: Oversee customer service standards, resolve any escalated issues, and ensure a positive client experience from start to finish.
Sales Support: Collaborate with the sales team to achieve targets, provide operational support, and monitor booking trends to maximize revenue.
Financial Management: Monitor budgets, manage operational costs, and ensure financial targets are met.
Compliance: Ensure all operations comply with industry regulations, legal requirements, and company policies.
Technology Management: Oversee the use of travel booking systems and other operational tools, ensuring they are used effectively.
Reporting: Prepare regular reports on operational performance, sales, and customer satisfaction, and present findings to senior management.
Strategic Planning: Contribute to the development of business strategies and operational plans to drive growth and improve service offerings.
Qualifications:
Bachelors degree in business administration, Travel Management, or a related field.
Proven experience in a managerial role within the travel industry.
Strong knowledge of travel industry regulations, trends, and best practices.
Excellent leadership and team management skills.
Exceptional organizational and problem-solving abilities.
Proficiency in travel booking systems and software.
Strong communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Financial acumen with experience in budget management.
Preferred Qualifications:
Experience with Amadeus GDS.
Previous experience in a customer-facing role.
Knowledge of multiple languages.
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