Job Description
Start Date: September 2024
Location: Cairo, Egypt
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
You will take one of the below possible routes, based on the business need, your skillset and your preference:
Associate Project Specialist:
In this role you ll be part of an actively growing Professional Services (PS) team. The Cisco Professional Services organization helps customers optimize their network investment and speed adoption and migration of advanced technologies. A key component of the PS portfolio is our Project Management/ Business Development Management capability and expertise. While your career will be developing some travel may be required. You d be provided with training in your first months, followed by hands-on training on projects assisted by an experienced Cisco Project Manager/ Business Development Manager.
For Associate Project Specialist, day to day that means:
Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.
Ensuring compliance with legislation and regulatory requirements such as H&S, compliance with contractual obligations, ISO certification requirements and Cisco policies and processes at all times.
Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems.
Assisting program managers or senior project managers in performing project administration activities.
High Touch Operations Analyst:
Cisco seeks a High Touch Operations Analyst to work with designated mission-critical customers in Egypt, such as Large Enterprise Companies, ensuring they receive premium-level service. As the liaison between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.
For High Touch Operations Specialist, day to day that means:
Support delivery of High Touch Technical Care program to major accounts
Regularly interact with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution
Co-ordinate root cause analysis upon customers request
Write and/or enforce processes and procedures for customized support services.
Act as business driver to improve the customer's and Cisco's internal operations.
Identify, build and maintain relationships with customer's operational teams, and their management.
Co-ordinate technical support to properly manage operational issues and customer needs, and ensure service delivery meets customer expectations.
Represent the customer needs to Cisco post-sales support teams and applicable organizations.
Take part in creating and presenting quarterly business review reports to customers with analysis of customer s operational incidents and support needs.
What we can offer you:
Understanding of core Project Management/Business Operations knowledge areas with focus on the triple constraint: time-scope/quality-cost.
Opportunity to shadow technology professionals and understand a broad range of Cisco Technologies
Opportunity to earn Cisco and Industry Certifications (CCNA, CAPM)
Interaction with Cisco employees and clients all over the world
A competitive salary and generous benefits
Being part of a diverse and international team composed by people with different backgrounds and areas of expertise
Dedicate part of your time to lead/be part of Cisco s internal initiatives where you can deliver results by applying your creativity and motivation to make the difference
What you will need to be eligible for the aPM/HTOA role:
You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree
You are able to live and work in Egypt with no additional VISA sponsorship from Cisco
You are fluent in English and Arabic
Language proficiency in Portuguese, German, French, Italian, Spanish or Russian is beneficial
Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus
You are able to begin full time employment in September 2024
What skills you will need to succeed:
You have strong organizational, analytical and leadership skills
You have interest in technology and understand technical issues, and can leverage technical expertise of others
You produce quality work under pressure with immediate deadlines
You are able to adjust in rapidly changing environment and to prioritize your activities/set the right expectations with your internal and external stakeholders.
You have written, verbal communication skills, with the ability to present to large groups with confidence
Desired Candidate Profile
Education:
Bachelor of Technology/Engineering
Gender:
nm
Nationality:
Any Nationality
