Operations and VAS Lead
Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.
|Get to Know Us
Al Etihad Payments is the UAE's designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.
Our employees are committed to work with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.
Al Etihad Payments supports the government's objectives of a cashless society, national digitization, and the Central Bank of the UAE objective of being a top ten central bank globally.
|Our Culture
We are a collaborative, diverse and passionate group of individuals that works as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payment's ecosystem!
|About the role
The Operation Lead is tasked with managing the day-to-day operations of the open finance platform, ensuring efficient service delivery and operational excellence, as well as covering the Value-Added Services (VAS) marketplace
|What You'll Do
- Oversee operational workflows, processes, and controls
- Manage the service delivery team to meet performance targets and maintain service quality
- Develop strategies to optimize operational efficiency and resource utilization
- Handle operational issues, incident reporting, and resolution
- Collaborate with the product and technology teams to ensure operational alignment
- Report operational performance metrics and improvement opportunities to the subsidiary's leadership
- Oversee the Value-Added Services (VAS) marketplace
- Implement and oversee risk management protocols, focusing on fraud detection and information security
- Manage billing operations and respond to billing queries
- Execute supplier management responsibilities
|Minimum Qualifications
- Bachelor's degree or master's degree in related field.
- Experience in operations management within financial services or technology sectors
|Technical and Behavioral Skills
- Operational Management: Expertise in managing and improving operational workflows, processes, and controls to meet performance targets
- Risk Management: Ability to identify, assess, and mitigate risks in operations and services, ensuring compliance and quality control
- Team Leadership: Proven leadership skills with experience in team and performance management
- Analytical Skills: Strong analytical and problem-solving skills to optimize operational efficiency and manage complex projects
- Strategic Planning: Capacity to develop and implement strategies that enhance service delivery and operational excellence
- VAS Engagement & Oversight: Experience in managing or delivering value-added services, understanding the marketplace, and enhancing customer value
- Billing and Supplier Management: Capability to oversee billing procedures, handle customer billing inquiries, and manage relationships with suppliers, especially in outsourced models
- Strong analytical and problem-solving skills
- Excellent leadership and team management abilities
- Proven capabilities in fraud detection and security management
- Experience in supplier management, especially in outsourced environments.
- Excellent written and oral English communication and interpersonal skills
- Fluent Arabic speaker an advantage
|What you can expect from us
- Modern work environment with level of flexibility.
- Dynamic and motivated team of colleagues working towards achieving UAE National Objectives.
- Competitive compensation package, including annual bonus and additional benefits like child educational allowance and annual flight tickets (where eligible);
- Comprehensive health insurance coverage.
