Job Description
Position: Oracle Functional Consultant (SCM)
Location: UAE
Job Type: Full time
The purpose of this role is for day-to-day operational support fort Oracle Modules.
Experience Profile:
15+ years IT industry experience.
10+ years experience in a direct user-facing functional consulting role.
Upstream oil/gas industry experience is necessary.
1. Provide support to current users of all applications including ERP (Oracle) and Non-ERP applications to achieve maximum benefits realisation. Include ensuring user documentation is prepared, that users are provided with training, and that appropriate security and authorisations are in place.
2. Monitor on-going usage of Oracle and other enterprise applications, identifying issues/opportunities for system improvement. Work with users, key users, and other support groups in developing changes within the existing systems, including customizing to meet user specifications, ensuring that any customisation and system changes have full business justification from Business Process Owners. Work with the users in the review and testing of approved system modifications. Coordinate any work to be done by external consultants, reviewing their inputs, and consulting with users.
3. Responsible for providing functional support, testing of bug fixes, conducting user acceptance testing (UAT), preparation of User Manuals, training of users for Oracle and other enterprise applications. Provide functional support for the following Oracle modules:
HR (advantage)
Sourcing (Must)
Procurement (Must)
Inventory (Must)
5. Responsible for Oracle User Management by following applicable processes.
6. Responsible for assigning the Service Tickets related to applications on a timely manner to the responsible technical authority.
7. Provide support in completing internal and external audit requirements, by running the required scripts, providing evidence and conducting workshops.
9. Assist the business in reviewing business processes to determine which functionality should be implemented to streamline the process and achieve maximum benefits. Lead workshops to address cross functional issues and processes that need to be reviewed / resolved. Provide on-going support to users and key users, responding to their requests for problem resolution, system training and improvements. Refer appropriate requests on to software / support vendors and liaises with them for the resolution of user problems.
10. Keep colleagues in other areas of Information Technology (IT) advised of all relevant operations and developments, involving them in systems integration activities. Participate in developing and maintaining the Company's relationships and service agreements.
11. Manage small to medium scale IT projects from requirements gathering through to planning and execution, while adhering to IT policy and processes.
12. Adherence to all internal Company and IT policies and procedures, including Information Technology Infrastructure Library (ITIL) Change, Incident and Problem Management processes and Project Management processes.
13. Assist the business in reviewing the business processes in relation to system functionality.
14. Manage, develop, and implement projects to enhance the utilization and performance of the system. Expand and/or enhance the delivered value of the system to the business.
15. Maintain technical knowledge by keeping up to date with relevant software developments locally and globally to ensure that the Company achieves maximum business benefits from its on-going agreements.
16. To provide advanced onsite and remote support to the company IT system users for all applications, reporting systems and related systems and databases.