Job Description
Job Description
Join us on a journey of success. As an Order taker, you will be the frontline ambassador for our guests in-room dining experiences. Your role is to efficiently and accurately process guest orders, ensuring exceptional service and satisfaction
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.
To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
To ensure that the room service area is kept clean and organized at all times.
Attend regular training session in line with the departmental SOP s i.e. guest care, product knowledge, grooming standards, telephone manners etc.
Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
Desired Candidate Profile
Profile:
Qualifications
Your experience and skills include:
Service focused personality is essential
Previous experience in a similar role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example.
Ability to work well under pressure in a fast paced environment
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
