Job Description
Job Description
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.
Food and Beverage Mission Statement
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador
Our Motto
Gracious with people, ruthless with standards and hungry for more.
Grooming
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
Personal Attributes
Motivator & Proactive
Team player
Positive attitude and well-spoken
People person
Result driven
Open-minded
Display initiative
Organized
Commitment to professional values
Thinking out of the box
Key role and responsibilities
Ensure correct grooming standards are followed at all times
Display excellent conversation skills upselling techniques at all times
Coordinates with ISD waiter/waitress, supervisor and maxi bar attendant
Responsible for understanding guest with menu selection, recommendations and taking accurate food order with high level of skills
Following up high level of telephone etiquettes
Knowledgeable of all services, facilities and products offered by the hotel.
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance
Desired Candidate Profile
Education:
Bachelor of Hotel Management(Hotel Management)
Gender:
nm
Nationality:
Any Nationality
