Outbound Support Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

The Outbound Support Specialist aims to provide comprehensive support to customers, including receiving devices from the warehouse, delivering and installing them at customer sites, and ensuring that systems are functioning correctly. The role requires strong communication skills to ensure customer satisfaction and effectively resolve issues.

• Receive devices from the warehouse and ensure their condition meets the orders
• Deliver devices to customer locations using appropriate transportation
• Install devices at the customer site and ensure they are functioning correctly
• Providing Support: Offer support on-site, including troubleshooting and resolving issues
• Provide necessary training to customers on how to use the devices and their associated systems
• Communicate with customers via phone or email to ensure their needs and inquiries are met
• Provide initial support to the customer if they encounter any issues after installation
• Collaborate with support and sales teams to ensure integrated service delivery
• Prepare periodic reports on delivery and installation activities and the status of devices
• Work closely with the support team when additional assistance is required
• Report any detected or resolved issues to the Operations Manager
  

• Degree in Information Technology or a related field
• Previous experience in support or device delivery and installation
• Strong communication skills and the ability to handle customer inquiries effectively
• Proficiency in Point of Sale (POS) systems or similar software
• Strong problem-solving skills and the ability to work under pressure
• One to two years of experience in customer support or a similar role
• Valid driver's license
  

• This role requires frequent travel between customer locations and working in a warehouse environment. Some office work may also be required for reporting purposes
  

• Work with an awesome growing global team, in a fast-growing startup with the opportunity to develop
• Competitive Salary
• Health Insurance
• Stock Options
  

Alert for Candidates

Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa's official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you.

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Notice to External Recruiters and Staffing Agencies

Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening.

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