Patient Ambassador

Strives to continually improve the patient journey and ensure the highest quality of service and hospitality

Liaises closely with all OFA representatives and OFA Coordinator to ensure a smooth journey for assigned CCAD patients

Exhibits empathy, respect, confidentiality and a Patient First focus while serving as a representative of CCAD OFA Department

Escorts the patient from the time of their check in at OFA lounge and throughout all their appointments, navigating the patient all through their health journey at CCAD

Works closely with the PAR/nurse in the clinics and communicates in a timely manner to inform clinic staff of anticipated arrival for appointments

Waits until the patient finishes with the appointment and takes the patient to next appointment / VIP lounge and make sure to support the patient and their families with their needs during this time

Updates OFA representatives about the patients appointment status

Escalates to OFA representatives in case any issue arises with patient or their requests / appointments

Receives patient inquiries / requests and promptly informs the OFA Representatives

Demonstrates punctuality and actively participates in all departmental briefing and trainings

Maintains a neat, clean and professional appearance according to departmental grooming and / or uniform standards

Contributes to the maintainance of a safe facility that meets the requirements of all health and safety regulatory standards by actively reporting any areas of concern

Maintains ongoing dialogue and collaborative relationships with other caregivers in other departments to continually improve performance and processes

Assists with developing and improving service related departmental policies and procedures

Complies with all departmental policies and procedures ensuring all service requests are

addressed in an efficient and courteous manner

Covers service shift needs as needed; i.e., day, evening, night and weekend shift

Other duties as assigned.