Patient Coordinator cum Sales Executive

Job Summary:

The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.

• Key Responsibilities:Patient Coordination:

Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.

• Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.

Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care, and address any concerns or questions.

Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.

• Sales and Marketing:

Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.

• Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.

Sales Targets: Meet and exceed sales targets by promoting the hospitals plastic surgery services.

Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.

• Qualifications:

Education: Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.

• Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.

Skills:

• Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

• Sales-oriented mindset with a proven track record of meeting sales targets.

Knowledge of plastic surgery procedures and patient care.

• Proficiency in using healthcare management software and CRM systems.

• Key Competencies:

Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.

Sales Acumen: Ability to identify sales opportunities and convert leads into successful consultations and treatments.Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.

• Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.

Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.

• Working Conditions:

Environment: Office and clinical environment within the hospital.

Hours: Full-time position with potential for extended hours based on patient needs and sales activities.
Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

Patient Coordinator cum Sales Executive: 1 year (Preferred)