About The Job
Overview
- Position: Patient Services Manager
- Department: Patient Services
- Reports to: Operations Director
Role Purpose:
The Patient Services Manager oversees the operational efficiency and patient experience within the department, ensuring seamless service delivery and compliance with healthcare regulations. This role involves strategic planning, team leadership, and continuous improvement to enhance patient satisfaction and operational effectiveness.
Key Responsibilities:
- Operational Excellence:
- Manage day-to-day operations of the Patient Services Department.
- Develop and implement policies, procedures, and standards to optimize service delivery.
- Ensure compliance with healthcare regulations and accreditation standards.
- Monitor patient flow and service quality, implementing improvements as needed.
- Patient Experience Enhancement:
- Implement strategies to improve patient satisfaction and experience.
- Gather patient feedback and use it to drive service improvements.
- Train staff on customer service best practices and patient communication.
- Team Leadership and Development:
- Lead and motivate a team of patient services staff.
- Conduct performance evaluations and provide feedback for continuous improvement.
- Foster a positive work environment that encourages teamwork and professional growth.
- Develop training programs to enhance staff skills and knowledge.
- Collaboration and Communication:
- Collaborate with medical staff, administrators, and other departments to coordinate patient care.
- Communicate effectively with patients, families, and caregivers regarding services and procedures.
- Serve as a liaison between patients and healthcare providers to resolve issues and concerns.
- Quality Improvement Initiatives:
- Participate in quality improvement initiatives and patient safety programs.
- Analyze data and metrics to identify opportunities for process improvement.
- Implement best practices and benchmarks to ensure high-quality patient care.
Requirements
Skills and Qualifications
Essential Minimum Requirements:
- Bachelor's degree in Healthcare Administration, Nursing, or related field.
- 10+ years of experience in healthcare management, with a focus on patient services.
- Knowledge of healthcare regulations and patient rights.
Required Job Skills and Knowledge:
- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in healthcare IT systems and patient management software.
- Understanding of customer service principles in a healthcare setting.
Competencies:
- Leadership and team-building skills.
- Problem-solving and decision-making abilities.
- Adaptability and flexibility in a dynamic healthcare environment.
- Commitment to patient-centered care and continuous improvement.
- Ability to handle sensitive information with confidentiality and professionalism.
