Bank of Jordan, a leading financial institution in Jordan, is seeking a highly motivated and detail-oriented Payment Systems Support Clerk to join our team. As a Payment Systems Support Clerk, you will play a key role in supporting the bank's payment systems and ensuring smooth and efficient payment processing for our customers.
At Bank of Jordan, we prioritize providing exceptional service and convenience to our customers across various payment channels. As a Payment Systems Support Clerk, your responsibilities will include monitoring payment systems, troubleshooting issues, coordinating with internal teams and external vendors, and ensuring compliance with payment regulations. If you have a strong technical aptitude, excellent problem-solving skills, and a commitment to delivering exceptional customer service, we invite you to apply for this position and contribute to the success of Bank of Jordan.
Responsibilities
- Ongoing maintenance and Support for the ATM Switch, and Card Management Systems
- Going through the SDLC phases to create and implement new ATM and Card services
- Working closely with the Business and Operations departments for requirements gathering, gap analysis, and BRD reviews
- Performing SIT and ensuring received deliveries from vendors
- Supporting QC and QA teams to perform test plans and simulate test cases
- Working closely with ATM Switch and CMS vendors to deploy, implement, and test new services
- Monitor payment systems and participate in release management activities
- Testing the Integration of ATM Switch and CMS Interfaces and APIs with internal and external parties including local and international schemes
- Troubleshoot and investigate production issues with internal teams and follow up with the vendors
- Technical Support for ATM Machines and surrounding systems, Aptra Vision, Proview
Requirements
- Bachelor's degree in Computer Science, Computer engineering, CIS, or any related field
- 2-4 years of technical experience in the development and supporting ATM Switch, CMS, and Payment's systems within Banks or FinTechs
- Knowledge of ATM Machines NCR, Wincor
- Knowledge of Payment systems, VISA, Mastercard, Debit, and Prepaid Cards
- Knowledge of ISO8583, HSM, NDC, EMV, and PCI
- Knowledge in SQL, PLSQL, or any Programming languages
- Good communication and analytical skills
- Good command in English
