Purpose of Job
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges, which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including developing/ updating reporting tools, controlling the reporting systems, preparing required complex reports using various reporting systems, discussing performance results and recommendations with concerned internal stakeholders, and conducting awareness sessions.
Job Resposiblites
Organizational Performance Monitoring and Reporting
- Research and keep abreast of international best practices to identify latest trends, methods and approaches used for data reporting
- Develop and/or update the reporting framework to ensure standardized and consistent reporting
- Update the organizational performance management reporting tools for monitoring purposes
- Collect and consolidate data from all functions on a periodical basis ensuring correctness and integrity to monitor and report on organizational performance
- Control the reporting systems (Tableau, S+)
- Review ZATCAs KPIs dashboard to report results and gaps
- Prepare needed weekly/ monthly/ quarterly/ yearly reports to relevant internal (i.e., BoD, other functions) and external (i.e., Ministry of Finance, ADAA, Royal Court, etc.) stakeholders in an accurate and timely manner highlighting ZATCAs strategys performance, achieved results and deviations
- Conduct meetings with senior leadership and concerned external stakeholders (e.g., ADAA, Ministry of Finance) to discuss results and recommendations
- Follow-up on the implementation of corrective/ remedial actions
- Prepare awareness materials and conduct awareness and educational workshops to enhance capabilities in organizational performance
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
People Management
- Train junior staff on the different job activities to ensure transfer of know-how, when applicable
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
- Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Details
Communication and Contacs
Eductaion
Bachelors degree in Business Administration, or equivalent is required
Experience
A minimum of 5 years of relevant experience
Competencies
Policy Making - Proficient
Data Analytics - Advanced
Communication - Developing
Professionalism - Proficient
Change Management - Proficient
Results Oriented - Proficient
Quality Management - Proficient
Business Excellence - Advanced
Strategic and Business Planning - Proficient
Customer Focus - Proficient
Change Enabler - Developing
