Problem troubleshooting, root cause analysis, handling & monitoring downtimes, and handling emergency alerts (on phone call support) either related to operators or merchants.
Handling incoming complaints from customers, merchants, or operators.
Documenting customer requirements and reviewing use cases.
General onboarding of new accounts and successful technical implementation.
Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions.
Qualifications:
0-2 years relevant experience in a technical customer-facing role.
Good knowledge in SQL, C#, Asp.net & OOP concepts. Web APIs is a big plus
