Job Summary: Applies developing business process and project management skills within the PMC business. Manages small portions of well-defined projects within the PMC & Service Department. Provides administrative and logistics support for a Service Team and Service Manager.
PMC Coordinator is responsible for managing and overseeing all aspects of annual maintenance contracts. This role ensures that all maintenance activities are carried out efficiently, on schedule, and within budget. The coordinator will liaise with clients, vendors, and internal teams to ensure high-quality service delivery and customer satisfaction.
Requirements:
- College, university, or equivalent degree required.
- Minimum of 3-5 years of experience in contract management, maintenance coordination, customer service
- Excellent Communication skills
- Arabic and English speaker
Responsibilities:
- Serves as a resource on projects and work assignments; employs basic knowledge of effective
- project management and general business understanding.
- Identifies, tracks, and works with others to resolve contracts issues.
- Monitors and communicates PMC status to Service team.
- Plan and schedule maintenance activities, ensuring minimal disruption to client operations.
- Coordinate with internal teams and external vendors to execute maintenance tasks.
- Oversee the administration of annual maintenance contracts, including renewals, amendments, and compliance with terms and conditions.
- Assists with budget planning and tracking, research, and analytical support; provides input into the
- design and development of execution plans and timelines.
- Assists with managing project risk; uses quality tools to identify areas of risk.
- Maintain accurate records of all maintenance activities, contracts, and communications. Prepare regular reports on contract performance and maintenance outcomes.
- Documents and shares team learnings with other teams; draws on other experiences to enhance the
- success of the project.
- Establish and maintain relationships with vendors and service providers. Negotiate terms and ensure timely delivery of services.
- Ensure all maintenance activities comply with relevant regulations, safety standards, and company policies.
Competencies:
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Resourcefulness - Securing and deploying resources effectively and efficiently.
- Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and disciplines. Drives actions to minimize, monitor and control risks and issues and to maximize the most positive outcomes possible.
- Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.
- Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.
- Project Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.
- Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
- Ability to work independently and as part of a team. Proficiency in contract management software and Microsoft Office Suite.
