JOB DETAILS:
The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the face of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
KEY REQUIREMENTS:
- Fluency in English is a must
- Second European language is essential (German)
- Administrative experience in a customer focused role
- Strong knowledge of Microsoft Office (Word & Excel)
- Experience working in pressurized environment with tight deadlines
- High attention to detail.
- Time Management
- Strong communication (verbal & written)
- Team Player
- Flexible and display ability to prioritise workload.
- Proactive and ability to use initiative, solution driven.
- Ability to work well under pressure
KEY RESPONSIBILITIES:
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
- Process 40+ email per day and work on additional tasks
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients
- Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Aim to achieve a first-time resolution when communicating via email or phone.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
