MAIN JOB PURPOSE:
The Portfolio Relationship Manager is responsible for managing and enhancing relationships with clients while overseeing a diverse portfolio of F&B accounts. This role involves understanding clients needs and goals, providing tailored financial solutions, and ensuring client satisfaction. The manager will analyze market trends and performance metrics to identify growth opportunities and take a pro-active approach to driving restaurant sales through outbound activities. Collaborating closely with internal teams, the Portfolio Relationship Manager will deliver comprehensive services, drive client engagement, and contribute to the overall success of the organization.
KEY ACCOUNTABILITIES:
- Meet monthly department sales target that align with the broader sales objectives.
- Have outstanding knowledge of the customer database to drive sales through matching correct products, services & experiences to client preferences.
- Build & maintain strong, proactive relationships with clients & actively engage to sell.
- Adopt a proactive strategy for outbound initiatives that drive F&B sales.
- Manage a diverse portfolio of client & company accounts, ensuring optimal performance.
- Prepare and present detailed reports on F&B sales performance as per the periodical reporting calendar.
- Provide guidance and support to junior team members, sharing knowledge and best practices in portfolio management & client relations.
KEY PREFORMANCE INDICATORS:
- Achieving monthly sales targets.
- Portfolio growth.
- Conversion rate.
- Engagement metrics.
COMPETENCIES:
BEHAVIORAL COMPETENCIES:
- Communication.
- Analytical Thinking.
- Collaboration.
- Planning & Reporting.
- Problem Solving
- Client Engagement & Relationship-Building.
TECHNICAL COMPETENCIES:
- Sales Strategy Development.
- Data Analysis & CRM Systems.
- B2B & B2C Sales.
JOB REQUIREMENTS:
EDUCATIONAL QUALIFICATIONS:
- Bachelor's degree in business administration, Marketing, Hospitality Management, or related field.
EXPERIENCE & SKILLS:
- 3 to 5 years of work experience in relationship management, client services, or sales, ideally in the F&B or hospitality sector.
- Proven track record of achieving sales targets and driving portfolio growth.
- Proficiency in CRM systems and data analytics tools.
- Excellent communication, organizational, and reporting skills.
- Ability to work proactively and manage a diverse client portfolio.
- Strong understanding of market trends and client engagement strategies.
- Leadership and mentoring experience is an advantage.
