The main purpose of hiring a Presales Manager is to enhance the sales process and drive revenue growth by providing strategic leadership and expertise in the pre-sales phase. The Presales Manager plays a critical role in aligning customer requirements with the organization's products or services, effectively positioning solutions, and building strong relationships with prospective clients.
Main Responsibilities:
- Lead and manage a team of presales engineers, providing guidance, support, and mentorship to drive their professional development. Set clear goals, establish performance metrics, and conduct regular performance evaluations.
- Oversee the creation of customized solution designs and architectures that align with customer requirements. Ensure the team delivers high-quality, technically feasible, and scalable solutions that address customer pain points.
- Continuously evaluate and improve presales processes, methodologies, and tools to enhance efficiency and effectiveness. Identify areas for automation, streamline workflows, and implement best practices to optimize the presales function.
- Identify training needs and provide ongoing training and development opportunities for the presales team. Ensure team members are equipped with the necessary skills and knowledge to effectively support sales activities and deliver exceptional customer experiences.
- lead as subject matter expert for products and solutions from technical and commercial point of view and keep track of any changes and upgrades.
- Building strategic relationships with customers and striving to exceed their expectations by offering tailor-made end-to-end innovative and integrated IT solutions/ services to create unprecedented levels of customer service.
- Understand market requirements, challenges and trends and provide feedback to steer the development of products features.
- Stay abreast of industry trends, emerging technologies, and competitive landscape. Continuously enhance technical knowledge and expertise to provide up-to-date guidance and recommendations to customers and internal teams.
- Team Collaboration: Collaborate with cross-functional teams, including product management, engineering, and professional services, to gather insights, share customer feedback, and contribute to ongoing solution enhancements and roadmap development.
- Knowledge Sharing: Act as a subject matter expert within the organization, sharing knowledge and best practices with peers and junior team members. Contribute to the development of technical collateral, documentation, and training materials to enable the broader team.
- Provide full technical ownership and support to sales and account teams starting with discovery till closure of opportunities.
- Provide expert guidance and technical consultation to customers and sales teams in understanding their business needs and aligning them with Cisco's solutions. Act as a trusted advisor throughout the pre-sales process.
- Identify opportunities to monetize professional services and help drive successful delivery of implemented solutions.
- Collect technical requirements, challenges and identify integration points within engaged projects.
- Collaborate with customers to understand their requirements and design customized solutions that effectively address their challenges. Create detailed technical proposals, architecture diagrams, and presentations to showcase the value of proposed products and services.
- Effectively communicate the value proposition and benefits to customers, highlighting how the solutions meet their specific needs.
- Take lead on client demos, presentations and POCs, covering business use cases and industry best practices.
- Identifying and maximizing opportunities within the client portfolio to increase revenue by cross selling, extending networks and relationships in his area.
Qualifications:
- 10+ years experience in a similar role and passionate about emerging technology trends.
- Bachelor's degree in engineering, computer science or technology, or any equivalent degree.
- Have strong technical background and passion for IT and technology (such as SD WAN SD Access - ACI- Collaborations- Virtualization)
- Cisco certificates such as CCIE is preferable.
- Have strong technical background and passion for IT and technology (such as storage - servers - HCI- Backup- Virtualization)
- Have a strong skill set to provide end to end infrastructure solution.
- Arabic Speaking
- Have a strong skill set to provide end-to-end infrastructure solutions.
- Have a strong knowledge of Cisco enterprise solutions and products.
- Able to present products, solutions and ideas with ease, confidence and persistence.
