Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.
Job Description:
- Strategic Leadership: Develop and execute strategic plans for the Focus Improvement Department, setting performance indicators that align with My Clinic's operational and growth objectives.
- Process Optimization: Design and implement data-driven process improvements, utilizing methodologies such as Lean, Six Sigma, and Kaizen to streamline operations and improve service quality.
- Digital Integration: Leverage digital tools to automate patient experience feedback collection, complaint management, and non-clinical processes, reducing manual workload and improving responsiveness.
- Change Management: Lead change initiatives to ensure successful adoption of new systems and processes, managing stakeholder engagement and addressing potential resistance.
- Data-Driven Decision-Making: Utilize advanced data analytics and visualization tools to assess current performance, identify bottlenecks, and measure the success of implemented improvements.
Key Deliverables:
- Enhanced operational efficiency through improved resource utilization and streamlined processes.
- Reduced costs and optimized workflows across patient and non-patient touchpoints.
- Robust KPI framework to monitor and evaluate improvement initiatives.
- Increased employee satisfaction and lower turnover through a structured change- management approach.
Education / Professional Qualifications
- Education: Bachelor's degree in business administration, Information Technology, Computer Science, or related fields; MBA preferred.
- Experience: 10-13 years in a process improvement or operations role, preferably within healthcare.
- Certifications: PMP, Lean Six Sigma Black Belt, or other relevant certifications.
- Skills: Advanced data analysis proficiency (e.g., Minitab, Tableau), excellent communication skills, and the ability to lead cross-functional teams through influence
