Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.
Job Description:
- Champion continuous improvement throughout the departments, helping teams to apply different methods and approaches to service improvement.
- Develop positive working relationships internally with other departments, and other business units to ensure continuous improvement.
- Facilitate or lead service improvement reviews in collaboration with managers, teams, and colleagues throughout the business unit.
- Lead on activities such as data gathering, trend analysis, process mapping and improvement, root cause analysis, with a range of services and teams.
- Participate in competitor Benchmarking exercise and analysis to help define best practice and use this to assist departments to review current practices and develop new service delivery options.
- Manage improvement projects, ensuring they are delivered within time and budget and ensuring that tangible benefits are identified and realized.
- Provide key stakeholders with monitoring reports and information, including analysis and advice.
- Conduct regular clinic visits and observe the patient's journey across touch points and identify areas for improvement.
- Gather patients feedback through Face to interview and other means to identify the areas for improvement.
- Perform other professional duties requested from line manager.
Education / Professional Qualifications:
- Education Degree: Bachelor's degree in Engineering/Business management/other related fields
- Years of Experience: 1-3 years. Hands on experience in continues improvement for min. 1 year.
- Professional Certification: Kaizen, Lean Management, Six sigma, PMP certification(Any one)
