Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 18.1 billion. As a heavily regulated (16+ financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus.
Role: Product Manager Back Office, Client Portal, and IB Rooms
Overview: We are seeking an experienced and proactive Product Manager to drive the strategic and operational success of our Back Office systems, Client Portal, and IB Rooms. This individual will play a critical role in managing the early stages of project development, creating well-defined business cases, and formulating comprehensive requirements that support efficient project execution. By aligning both internal and client-facing functionalities with the company's strategic goals, this role aims to streamline product development, improve user experiences, and alleviate resource bottlenecks.
Key Responsibilities:
Strategic Product Development and Pre-Project Planning
- Lead pre-project ideation by transforming initial ideas into actionable requirements for Back Office, Client Portal, and IB Rooms projects.
- Conduct thorough business case analyses for new initiatives, assessing benefits, costs, and alignment with broader business objectives.
- Develop clear, detailed documentation and requirement specifications to support project initiation, ensuring project clarity and readiness for development.
Roadmap Management and Prioritization
- Define and manage a strategic roadmap for Back Office, Client Portal, and IB Rooms features, prioritizing initiatives based on business goals, user needs, and technical feasibility.
- Balance feature development across these systems to prevent bottlenecks, ensuring efficient resource allocation and project flow across interdependent applications.
Cross-Functional Coordination
- Collaborate closely with cross-functional teams, including development, support, and quality assurance, to ensure effective project execution, task allocation, and resolution of high-priority items.
- Facilitate interdepartmental communication to streamline the execution of ongoing projects and support tasks.
Client Portal, IB Rooms, and User Experience Oversight
- Manage the full lifecycle of the Client Portal and IB Rooms, with a strong focus on enhancing user experience, usability, and functionality.
- Leverage user feedback and analytics to guide feature development and improvements for both internal and client-facing components.
Stakeholder Engagement and Communication
- Serve as the main point of contact for Back Office, Client Portal, and IB Rooms projects, ensuring alignment between business requirements and project objectives.
- Proactively communicate project updates, scope changes, and progress to stakeholders, fostering transparency and maintaining clear expectations.
Support and Maintenance Management
- Oversee the ticketing process to ensure timely and effective resolution of support requests, bug fixes, and high-impact issues across the Client Portal, IB Rooms, and Back Office.
- Coordinate closely with QA and UAT teams to ensure rigorous testing and validation of all new features and updates, providing a seamless user experience.
Process Optimization and Performance Tracking
- Identify opportunities to streamline development cycles and optimize team performance within Back Office, Client Portal, and IB Rooms.
- Establish and monitor KPIs to assess the performance of all managed systems, continuously refining processes and implementing improvements.
Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field.
- 3+ years of experience in product management, ideally within fintech or a similarly regulated industry.
- Demonstrated expertise in business case analysis, requirement documentation, and pre-project planning.
- Proven experience managing internal and client-facing products, with an emphasis on enhancing user experience, operational efficiency, and alignment with strategic goals.
- Strong cross-functional collaboration, prioritization, and stakeholder engagement skills.
- Excellent communication and analytical abilities, with a strategic and organized approach to managing multiple priorities.
